Forwarding codes

UK mobile conditional-forward codes — what the trade dials to turn Polly on/off.

The 4 codes

Replace [YE] below with the pilot's dedicated Twilio UK number (one per pilot in Option A).

Code	What it does
**61*[YE]#	Forward when no answer (typical: 20s ring)
**62*[YE]#	Forward when phone unreachable (off / no signal)
**67*[YE]#	Forward when busy on another call
##002#	Cancel all diversions
*#61#	Check current "no answer" target
**61*[YE]**10#	Set "no answer" ring time to 10s (default is usually 20s)

Example — brother on Vodafone, dedicated number +447488896189

**61*+447488896189#
**62*+447488896189#
**67*+447488896189#

Then to verify: *#61#

To cancel later: ##002#

Per-network notes

Network	Notes
Vodafone	All 3 codes work as standard. Ring time configurable.
EE	All 3 work. Some plans default to 30s ring — recommend **61*[YE]**15# for faster pickup.
O2	All 3 work.
Three	All 3 work.
Sky Mobile	Uses O2 network — same codes.
Tesco Mobile	Uses O2 — same codes.
GiffGaff	Uses O2 — same codes.
iD Mobile	Uses Three — same codes.
Lebara	Uses Vodafone — same codes.
VOXI	Uses Vodafone — same codes.

What to send the trade

See the WhatsApp template in Onboard a new pilot — pre-filled with the 3 codes for their dedicated number.

How the trade should verify

1. Dial their forwarding code from their mobile → hear network confirmation tone.
2. Dial *#61# → confirm the target is the YE number.
3. From a different phone, ring their mobile and don't pick up.
4. After 20s the call diverts → Polly answers in her UK voice.
5. The trade gets the SMS + email within 30 seconds of the test call ending.

If steps 4-5 work, they're live.